Ride Like a Pro

Entering the Terminal / Boarding the Ferry

Have your fare payment ready as you approach the ticket window or fare gate. Everyone needs to pay his/her fair share. Read more on ferry fares

Passengers are responsible for handling their own luggage and personal belongings. Luggage must not block aisles or doorways, and may not be placed on seats or in wheelchair securement areas.

On the Ferry

Seat-saving for other passengers is not allowed. As a courtesy, please reserve seats identified for seniors or persons with disabilities.

Animals are permitted on ferries if they are guide dogs, working service, or special-assistant animals. Other animals or pets are permitted aboard ferries provided they are in, and remain in, approved hand-carried containers.

Remember - No Smoking Aboard Ferries. Smoking is prohibited aboard Golden Gate Ferries, in ferry terminal waiting areas, and ticket purchasing areas. Pursuant to California Penal Code Section 640, smoking in any of these areas is an infraction, punishable by a fine not to exceed $250 and by community service. Please observe the regulation.

When using a cell phone on a ferry, please keep your voice low and your conversations to a minimum so as not disturb your fellow passengers. Please also minimize incoming calls when possible, use the silent/vibrate ringer option, and refrain from using cell phones in the voluntary "cell phone free" areas of the vessel. You may be asked to stop using your cell phone. Keep it short, keep it down, keep it quiet, or keep it off! Read more on cell phone use

The use of personal media devices, radios, tape players, mini-televisions, or similar devices is permitted on ferries only with headphones or earphones and when other passengers are not disturbed.

Personal grooming is not permitted on vessels. This includes clipping fingernails and toenails, putting on perfume, combing hair, etc.

Do not act or make comments that could be perceived as threatening to other passengers or ferry personnel. Under the Patriot Act of 2001, violent acts against mass transportation workers, vehicles, and facilitiies are federal crimes. Restricted areas, including the pilothouse, navigator's bridge, and concession areas, are off-limits to passengers.

Disembarking the Ferry

Be prepared to disembark the vessel promptly upon arrival at the terminal. This helps maintain an "on time" schedule. You can start gathering your belongings as soon as you hear the arrival announcement. Forget something? Read our lost and found policy

General

When maritime security is heightened, passengers may be subject to screening. Mandatory search is required when security levels reach high alert (MARSEC III). Your cooperation is appreciated.

Ferry capacity is limited to 715 passengers on the Spaulding vessels. Capacity on the high-speed vessels M.V. Del Norte and M.V. Napa is 390, and 450 on the high-speed M.V. Mendocino. Capacity on the Sausalito Ferry is 715.

We're In This Together.